1. The Policy Outline

"BTL Medical" ("This Website") is committed to protect the privacy of your personal data, in accordance with the Personal Data (Privacy) Ordinance. Please read the following about our Privacy Policy ("Privacy Policy"). If you have any questions about your privacy on this website, please email us at info@btlmedical.com.hk .

The Privacy Policy of this website includes the following:

We respect your privacy and understand the importance of privacy for visitors to our website btlmedical.com.hk ("the Website"). We are committed to protecting it through our compliance with this Privacy Policy and we pledge to meet internationally recognized standards of personal data privacy protection in complying with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of the Hong Kong Special Administrative Region.

Please read and understand the following terms and conditions governing the use of your personal data that regulate your access to the Website and use of our online enquiry system and online booking system. Absent your agreement thereto; you may not be allowed to use or access the Website and/or the business enquiry form and/or the customer booking form.

Furthermore, you also warrant to, and agree with us that you shall not allow someone else to log in the Website as yourself personally nor share your account with anyone else, and that you will not use the Website and/or our business enquiry form and customer booking form in a manner that violates the laws or statutory regulations or rights of anyone else; or your use of which is prohibited by the relevant laws.

This Privacy Policy is designed to help you understand what information we gather and what we do with the information.

2. Types of data collected

2.1 We only collect, retain/preserve and use your personal information within the scope of this Privacy Policy. This Privacy Policy describes the types of information we may collect from you, or you may provide to us when you use the Website and our business enquiry form and customer booking form, including but not limited to access, browse, download, make enquires, request bookings, fill out questionnaires, redeem coupons for the purpose of collecting, using, disclosing, and protecting that information.

2.2 This Privacy Policy only applies to information we collect in the Website and our business enquiry form and customer booking form, in an e-mail, SMS text, and other electronic communications sent through or in connection with the Website and our business enquiry form and customer booking form or otherwise your access to the Website and/or our business enquiry form and/or customer booking form.

2.3 To be clear, this Privacy Policy does not apply to information that we collect offline or on any other websites, a trail of data you create while using the internet (as long as it does not contain any personal information); including other websites you may access through the Website, or to information that you provide to, or that is otherwise collected by any third party.

2.4 Personal Information collected through the Website may include, but not limited to your registration details, information enquiries, information by which you may be personally identified such as name, email, address or other identifier by you may be contacted online or offline and information provided to us through the Website and our business enquiry form and customer booking form. Whenever users visit our website, we collect IP addresses automatically through our server log files. These IP addresses are collected for calculating our usage levels, administering BTL and helping to solve server problems when they occur.

2.5 We will notify you when we need to obtain your Personal Information online. You can refuse providing us the relevant information. The refusal of giving necessary information may hinder us from fulfilling your request or providing you with the service fully or partly.

3. Ways to use information

We will use your personal information in accordance with the Privacy Policy.

3.1 We use information that we collect about you or that you provide to us, including any personal information, to:

3.2 The usage information we collect helps us to improve the Website and our business enquiry form and customer booking form, and to deliver a better and more personalised experience and make the services relevant to as many users as possible. BTL may follow information on your use of the Website and our online enquiry system and online booking system we provide to you. For example, anonymised statistics on the daily number of visitors, the daily requests for specific usage elements and the districts from which viewing and services are accessed can be followed using evaluation tools.

3.3 We use these statistics exclusively for measuring activities and for improvement or adaptation of our website and services for users' benefit. We may also use Google Analytics or other analytics tools and methods to develop anonymised user statistics. We use such statistics exclusively for the analysis of activities, the improvement of services provided to our customers, and for communicating findings and product or services improvements to our customers and prospective customers. Such statistics do not contain personally-identifiable data and cannot be used for the collection of personal data.

3.4 In short, we collect Personal Information to enable us to provide you with better personal services and experience. We also provide you with information on our products and service that are of interest to you; it includes communication and delivery of online and offline direct marketing information; and handling the enquiries and complaints for the purposes of conducting services survey and enhancing customer relationship.

3.5 By complying with this Privacy Policy, we may use your personal information to resolve problems, settle disputes, handle administrative work, get in touch with you, and process your request and/or enquiry.

3.6 We may share your personal information with other people in the event that we respond to subpoenas, court orders, or legal processes, or establish or exercise our legal rights or defend against legal claims.

3.7 We may process or store your Personal Information in locations other than in Hong Kong for our business operations if needed; under such circumstances, we will protect your Personal Information in accordance with the requirements of the Personal Data (Privacy) Ordinance.

3.8 The Website may share your personal information with other people in the event that we believe it is necessary to share such information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of the terms or as otherwise required by laws.

3.9 Third parties and advertisers authorized by this Website are entitled to use "Cookies", "Google Analytics", "Web beacons" or "Pixel tags" to automatically collect certain information and store it in a log file. This Website will comply with the requirements of laws or government agencies and may use your data to troubleshoot problems, manage websites, analyse trends and collect statistics. This Website may also share your data with authorized third parties and advertisers to measure the overall effectiveness of the online promotion, content and campaigns.

3.10 We may provide to our trusted partners with the personal information that you fill out in order to provide you with requested services via the Website and/or business enquiry form and/or customer booking form. Upon your request for services via the Website and/or business enquiry form and/or customer booking form, you agree and authorize our trusted partners to use your personal data when necessary. However, this Privacy Policy does not apply to websites other than this Website. We shall not be held liable for other websites nor their privacy policies.

3.11 We may share your Personal Information with our parent companies, subsidiaries and/or affiliates for purposes consistent with this Privacy Policy. Our parent companies, subsidiaries and affiliates will be bound to maintain that Personal Information in accordance with this Privacy Policy .We provide your personal information to third parties who have a strategic relationship with us, including but not limited to the authorized institutions, that handle the email marketing service or customer support service for this Website. We shall not be held liable for their privacy policies.

3.12 We provide your personal information to third parties who have a strategic relationship with us, including but not limited to the authorized institutions, that handle the email marketing service or customer support service for this Website. We shall not be held liable for their privacy policies.

3.13 We may provide your information to partners, affiliates and advertisers of this Website, such as sharing statistics (excluding personal data) to third party advertisers or third party advertising companies, or other third party service providers. For example: This website uses a third-party advertising company to provide you with online advertising for this Website. This company may need to use this information about this website or other websites to provide you with advertisements for products or services of your interest through the web tags. This Website will also invite third parties to analyse the data to identify trends, manage websites and enhance the quality of the website. This Website may also disclose such information to advertisers or communities for publicity purposes.

4. Choose to disclose personal data collection and use

4.1 You may choose not to provide your personal information to us. Yet, please note that in certain occasions the information is essential for making in certain requests or participating in certain activities.

4.2 We will send acknowledgement or promotional email to you. If you do not wish to receive such promotional emails, please notify us by email to info@btlmedica.com.hk about your withdrawal with your name and email address, or you can opt-out by clicking "Unsubscribe" link shown in the promotional message. Opt-out procedures will be completed within 15 working days upon receipt of your request. In case you do not receive our confirmation, please notify us immediately. No fee will be charged for the cancellation arrangement.

4.3 If you choose to delete your account or membership in BTL, or any Personal Information saved in BTL, subject to clause below, we will destroy your account in BTL or any Personal Information within 6 months.

4.4 Any personal information will only be retained to such an extent to fulfil or comply with the relevant legal or contractual obligations, and such information will only be retained for the period necessary to carry out the collection purposes as prescribed by statutes or statutory requirements; and Data that is no longer required will be disposed in a proper manner.

5. Keep your personal information secure

5.1 We respect your privacy and is committed to keep your personal data safe. Personal information held by us will be kept confidential, save in compliance with the stated purpose of our business, which may include the making public of certain information about our registrants, or to other duly appointed registrars. As a member of the medical beauty center/health and wellness center/ clinic, you can access your profile page with your email address and password. The password is encrypted, and we recommend that you never disclose your password to anyone.

5.2 We limit access to your personal information by our staff, suppliers, business service providers and business-related partners who, we believe reasonably, need to utilize that information in order to provide service to you or do their jobs.

5.3 The Website supports Secure Socket Layer encryption for security reasons and for the protection of the transmission of certain Personal Information.

5.4 You acknowledge that Internet transmissions are never completely private or secure; and any information and transactions you send to us via third party service providers may be read or intercepted by others; therefore, you further agree with us that under no circumstances shall we be responsible for and liable to you as a result of such unlawful disclosure of your information to a third party.

5.5 We will take reasonable steps to protect your Personal Information, and you are reminded that no online or offline data transmission or data storage system can be guaranteed to be 100% safe and risk free. We shall not be held liable for any loss and damages caused to you or any third party arising from any data loss or leakage or any matter in connection therewith.

6. Tracking Data

6.1 We use cookies on the Website for optimizing our services to offer you a more convenient and more personalized experience when you visit this website. Cookies are small files automatically stored on hard drives designed to log your browsing history. Information collected, such as language selected, pages visited or links clicked. It can be used to identify a computer and it often includes an anonymous unique identifier. With the use of cookies, we can provide you a more convenient and personalized experience on the Website.

6.2 Most browsers accept cookies automatically and you may configure the browser of your electronic device to disable cookies at any time, but please be reminded that by doing so, this might adversely impact your ability to use the Website and our business enquiry form and our customer booking form as you might not be able to use all features and services available on the Website.

6.3 We also use other tracking technologies and analytic tools such as Google Analytics, Pixel tags and Web beacons to collect data about visitors to the Website and to assist with navigation and your ability to provide feedback, analyse your use of our services, assist with our promotional and marketing efforts and provide content from third parties. Pixel tags and Web beacons are small blocks of code on web pages and emails to log the access of some contents. The information collected (such as IP address, domain name and/or browsers type) is anonymous aggregated research data, and contains no name or address information. Such information is used for internal analysis on the number of visitors to the Website and general usage patterns to measure the effectiveness and improve the usability of the Website and our services. Pixel tags and Web beacons measure and improve visitor visits and user experience, and measure the overall effectiveness of online promotions, content and programs. The Website may share your non-personal data with authorized third parties and advertisers. This website will also use the information collected by affiliates or other third parties with strategic relationships with this website via Pixel tags and Web beacons.

7. Update or modify personal information

Should you have further questions regarding this Privacy Policy or to request access and correction to your personal information, please contact us at: info@btlmedical.com.hk. We encourage you to keep your personal information correct, complete and up-to-date.

8. Update or modify personal information

8.1 If there is any inconsistency between the English version and the Chinese version of this Privacy Policy, the English version shall prevail.

8.2 We reserve all rights not expressly granted herein.

8.3 By using this Website, it constitutes your acceptance of the Terms and Conditions (including the Privacy Policy) and agreement to be bounded by the same.

8.4 This Terms and Conditions and this Privacy Policy may be changed from time to time. Your continued use of our services through the Website and/or our online enquiry system and/or our online booking system through the Website after we update this Privacy Policy is deemed to result in your acceptance of those changes, so please check this Privacy Policy periodically for updates.

8.5 Latest update on: April 30, 2019